Refunds & Returns Policy

At gamedaygear.shop, we are committed to delivering high-quality products that meet the needs and expectations of our customers. However, we understand that circumstances may arise where you need to return or request a refund for a purchase. If you are not completely satisfied with your order, we offer a convenient and straightforward 30-day return policy. This means that you have up to 30 days from the date of receiving your item to request a return. Any return request made after this period will not be processed.

The following terms and conditions outline the specific details of our return and refund policy, designed to ensure a smooth process for our customers.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, your purchase must meet one of the following criteria:

  • Defective Products: If the item you received is damaged, defective, or faulty (due to manufacturing defects or quality issues), you are entitled to a return or refund. This includes items that are broken, malfunctioning, or do not meet the advertised specifications.
  • Incorrect Product: If you received an item that is not the one you ordered, we will assist you in returning the incorrect item and issuing a refund or sending you the correct product.

2. Timeframe for Returns

  • To initiate a return or request a refund, you must notify us within 30 days from the date you received your order. After this period, we are unable to accept returns or offer a refund, so please inspect your items promptly upon delivery.

3. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer support team via email at support@gamedaygear.shop. Provide your order number, the reason for the return, and any photos of the item that show the defect or issue.
  • Return Authorization: Our customer service team will assess your request and send you the necessary information for returning the item. This includes the return address and, where applicable, a return shipping label.
  • Return Shipping: If the return is due to an error on our part (e.g., incorrect or defective items), we will provide you with a prepaid return label. If the return is initiated by you (e.g., change of mind or ordering the wrong item), you will be responsible for the return shipping costs.

4. Conditions for Returns

To ensure that your return is accepted and processed, please adhere to the following conditions:

  • The item must be returned in its original condition, meaning it should be unused, unwashed, and free from any signs of wear or damage.
  • The item must include all original packaging, tags, and accessories (if applicable).
  • For hygiene or safety reasons, items that show any signs of wear or use, including but not limited to clothing with tags removed, will not be accepted for return.
  • We reserve the right to reject any return that does not meet these conditions.

5. Refund Process

Once we have received and inspected the returned item, we will process your refund within 1-2 business days. Refunds will be issued to the original payment method used for the purchase.

  • Please note that depending on your payment provider or card issuer, it may take 7-10 business days for the refund to appear in your account.
  • We will notify you via email once your refund has been processed.

6. Return Charges

  • No handling fee will be charged for returns. If the return is due to an issue on our end (such as receiving a defective or incorrect item), we will cover the cost of return shipping.
  • If the return is due to the buyer’s change of mind or incorrect selection (such as choosing the wrong color, size, or model), the buyer will be responsible for the return shipping fees.

7. Exchanges

If you wish to exchange your item for a different size, color, or model, please contact us via email at support@gamedaygear.shop with your request. We will guide you through the exchange process.

  • Exchanges are free of charge, and no additional handling or shipping fees will be applied.
  • The item you are exchanging must meet the return conditions outlined above.

8. Order Cancellation

If you wish to cancel your order before it has been shipped, please contact us immediately. As long as the order has not been processed or shipped, we will cancel it and issue a full refund.

  • Once the order has shipped, we will not be able to cancel it, and the standard return policy will apply.

9. Restocking Fee

  • No restocking fees are charged for returned items. We believe in offering our customers a straightforward and hassle-free return experience.

10. Contact Us

If you have any questions or need assistance with your return, exchange, or refund, please don’t hesitate to contact us:

  • Email: support@gamedaygear.shop
  • Phone: +1 708-652-9405
  • Business Hours: Monday to Friday, 8:00 AM – 6:00 PM (EST)
  • Closed: Saturday and Sunday

11. Policy Updates

  • gamedaygear.shop reserves the right to update or modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes your acceptance of any modifications.